I designed and developed the personas, scenarios, and wireframes that were used for the final presentation in addition to contributing to all reports, user testing, and surveys.
Angie Carrier, Samantha Jones, Shu Wang
HIMSS is a cause‐based non‐profit organization focused on improving healthcare through information technology, and himss.org is the main website for HIMSS. HIMSS' audeience includes: professionals, clinicians, physicians, executives, students, and others who are interested in healthcare IT. A visitor to himss.org can find recent news, look for or post related jobs, conduct research, buy books, register for events and conferences, become a HIMSS member, and find ways to get involved with HIMSS.
HIMSS.org is very large website with many pages of resources available to its members. HIMSS is concerned whether users are able to find the resources they need and to evaluate the usability of the site.
We used several different user research techniques to evaluate the website including: creating an interaction map, conducting a survey, comparative analysis, heuristic evaluation, and user testing before providing our final recommendations to our client.
In order to evaluate the website, we created an interaction map to better understand the information architecture and organization of the site. By understanding the possible issues with the website, we were able to narrow the scope of our research.
The website is both broad and deep. This may make the site difficult to navigate.
Several links are duplicated and lead to the same page but are titled differently including: membership and events. This may cause the user some confusion.
Many of the pages are long and require excessive scrolling. Additional research will be needed to learn if this is problem for users.
We conducted seven interviews with current himss.org users about their work, their usage of the website, and how they look for information on the website. Our seven interviewees provided us with a range of information about their experiences regarding the website. From these interviews, we consolidated the data into three personas and three scenarios that capture information about the users’ goals, aptitudes, and use of himss.org. We use these personas and scenarios to better illustrate the system’s user population and the ideal outcomes of user interaction with the site. Based on these interviews, we found that many users access only a limited portion of himss.org, users receive poor search results from the site's search engine, and there is a liited awareness of the Resource Library as a specific area among users.
We conducted a comparative analysis of the himss.org website against six other websites which were either direct, indirect, partial, or analogous comparators to himss.org including: HealthIT.gov, HIStalkU Healthcare Resources, Health Data Management, US Green Building Council, American Medical Association, and Pew Research
Several comparator sites offer user-based navigation, and have fewer, more clearly labeled global links many users access only a limited portion of himss.org
Comparator websites that used search engines powered by google or bing offered users more advanced search and filtering functions and better search results.
Comparator websites that introduced related content into their sidebars during search and article display provided a better browsing experience for users.