As a UX Design Specialist, I developed research plans, conducted user interviews, created personas and scenarios, customer journey maps, developed use cases, conducted user testing for enterprise applications including: marketing, finance, human resources, and asset maintenance.
SAP Asset Manager helps technicians access and manage work orders, notifications, condition monitoring, material consumption, and time management from anywhere and in any environment. We conducted site visits and interviews to better understand the technicians and how they work on the day to day basis. Understanding their pain points and the types of environments they work in provided us with the foundation to design this application.
CoPilot is SAP’s first digital assistant for the enterprise. Creating a digital assistant for enterprise requires an understanding of each line of business. We conducted user research to understand the responsibilities and pain points of each role and used this information develop an assistant that empowers business users and helps them quickly complete their everyday tasks with applications in finance, sales, and human resources